The experience and the long journey in the credit solutions industry, provided the EPB&A with the tools needed to perfect the persuasion and empathy with its customers. We grew up in technological infrastructure and services, offering Sales Telemarketing and Mora Portfolio Recovery Temprana, Tardía and Fideicomisos. They adapt to the needs of each client, continually surpassing themselves and strategically designing each campaign for users.
Each company has a unique identity. That’s why the sales proposal offered by EPB&A adapts to each one of them, adopting the same language and customizing the processes to work as a consistent extension of the client. They care about knowing and identifying their target audience and their needs to obtain excellent results.
“We put ourselves at the disposal of each client to help them plan different strategies that culminate in achieving more and better results through their sales of products and/or services.”, sostuvo Silvana Palmero, President of EPB&A.
What are the characteristics of the service?
- Attention by multiple channels;
- Inbound and outbound campaigns (emission and reception of calls);
- Personalized and quality telephone service;
- Telemarketers trained to offer B2B and B2C services;
- Smart IVR, mailing and SMS campaigns;
From EPB&A, what do you propose with this new service?
- Flexibility: Design the commercial strategy according to each need;
- Specialized attention: by agents, with the highest quality parameters;
- Ahorro in investment costs, operation, supervision and management control;
- Control and support of the information obtained from clients through reports;
- Ensure transparency in management, with periodic, qualitative and quantitative reports;
- Measurement based on reports for decision making;
- From the detailed work on the bases, offering a purification and enrichment of the mismas;
- Generate an increase in sales and customer reach;
“As leaders in the asset recovery industry, we constantly seek to be close to each client, providing them with the best deuda and now management services, sales advice services with the objective of expanding our range of solutions so that our clients several alternatives that culminate in achieving more and better results thanks to the EPB&A services”, ends it President of EPB&A.
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